{"id":5915,"date":"2024-10-23T15:42:16","date_gmt":"2024-10-23T18:42:16","guid":{"rendered":"https:\/\/pacotedeplanilhas.com\/loja\/?post_type=product&#038;p=5915"},"modified":"2024-10-23T16:02:51","modified_gmt":"2024-10-23T19:02:51","slug":"planilha-dashboard-controle-de-ligacoes-call-center","status":"publish","type":"product","link":"https:\/\/pacotedeplanilhas.com\/loja\/store\/planilhas-em-excel\/planilha-dashboard-controle-de-ligacoes-call-center\/","title":{"rendered":"Planilha Dashboard Controle de liga\u00e7\u00f5es &#8211; Call Center"},"content":{"rendered":"<p>FA\u00c7A O CONTROLE E ACOMPANHAMENTO DE LIGA\u00c7\u00d5ES DA SUA EMPRESA DE MANEIRA SIMPLES E R\u00c1PIDA.<\/p>\n<p>Funcionalidades<\/p>\n<p>Cadastros:<\/p>\n<p>\u2013Agente, departamento;<\/p>\n<p>Lan\u00e7amentos:<\/p>\n<p>C\u00e9lulas Manuais em branco:<\/p>\n<p>\u2013Call id, data, agente, departamento, respondido sim\/n\u00e3o, resolvido, velocidade na resposta, dura\u00e7\u00e3o liga\u00e7\u00e3o, \u00edndice satisfa\u00e7\u00e3o;<\/p>\n<p>C\u00e9lulas em cinza que tem preenchimento autom\u00e1tico<\/p>\n<p>\u2013M\u00eas, ano;<\/p>\n<p>Dashboard 01:<\/p>\n<p>Valores totais:<\/p>\n<p>\u2013N\u00b0 de agentes, total de liga\u00e7\u00f5es, tempo m\u00e9dio, % resolvido, \u00edndice satisfa\u00e7\u00e3o;<\/p>\n<p>Gr\u00e1ficos:<\/p>\n<p>\u2013\u00cdndice de satisfa\u00e7\u00e3o por departamento, liga\u00e7\u00f5es por agentes, tempo m\u00e9dio por agente, % resolu\u00e7\u00e3o por agente, \u00edndice de satisfa\u00e7\u00e3o por agente, liga\u00e7\u00f5es di\u00e1rias;<\/p>\n<p>Os filtros em forma de Segmenta\u00e7\u00e3o de dados:<\/p>\n<p>\u2013Ano, m\u00eas, departamento, resolvido, agente;<\/p>\n<p>Planilha 100% edit\u00e1vel<\/p>\n<p>PR\u00c9-REQUISITOS:<br \/>\nTer qualquer vers\u00e3o do EXCEL instalada no computador.<\/p>\n<p>VANTAGENS:<br \/>\nSimplicidade em usar e c\u00e1lculos precisos.<\/p>\n<p>INFORMA\u00c7\u00d5ES \u00daTEIS:<br \/>\nSuporte p\u00f3s-venda, via e-mail, para esclarecer quaisquer d\u00favidas que possam surgir. Planilha original, comercializada pelo pr\u00f3prio desenvolvedor.<\/p>\n<p>Video explicativo da planilha:<\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Planilha Dashboard Liga\u00e7\u00f5es - Call Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ySZedSnOHrQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FA\u00c7A O CONTROLE E ACOMPANHAMENTO DE LIGA\u00c7\u00d5ES DA SUA EMPRESA DE MANEIRA SIMPLES E R\u00c1PIDA.<\/p>\n","protected":false},"featured_media":5916,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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