{"id":6413,"date":"2025-02-11T14:47:14","date_gmt":"2025-02-11T17:47:14","guid":{"rendered":"https:\/\/pacotedeplanilhas.com\/loja\/?post_type=product&#038;p=6413"},"modified":"2025-02-11T15:41:10","modified_gmt":"2025-02-11T18:41:10","slug":"dashboard-em-power-bi-de-atendimento-call-center-e-notas-nps","status":"publish","type":"product","link":"https:\/\/pacotedeplanilhas.com\/loja\/store\/power-bi\/dashboard-em-power-bi-de-atendimento-call-center-e-notas-nps\/","title":{"rendered":"Dashboard em Power BI de Atendimento Call Center e Notas NPS"},"content":{"rendered":"<p>FA\u00c7A O CONTROLE E ACOMPANHAMENTO DE ATENDIMENTO CALL CENTER E NOTAS NPS DA SUA EMPRESA DE MANEIRA SIMPLES E R\u00c1PIDA.<\/p>\n<p>Funcionalidades<\/p>\n<p>Cadatros:<\/p>\n<p>\u2013Canal de atendimento, natureza do atendimento, atendente, \u00e1rea, status de resolu\u00e7\u00e3o, per\u00edodo, alvo efici\u00eancia &#8211; atendimentos resolvidos, alvo promotores &#8211; perecentual de promotores, alvo detratores &#8211; retorno \u00e1 detratores;<\/p>\n<p>Lan\u00e7amentos:<\/p>\n<p>C\u00e9lulas Manuais em branco:<\/p>\n<p>\u2013Data, id atendimento, canal de atendimento, natureza do atendimento, atendente, \u00e1rea, status de resolu\u00e7\u00e3o, hora in\u00edcio da chamada, hora fim da chamada, tempo de espera, notas nps, classifica\u00e7\u00e3o nps, retorno \u00e1 detratores, per\u00edodo, data do neg\u00f3cio fechado, atendimento resolvido;<\/p>\n<p>C\u00e9lulas em cinza que tem preenchimento autom\u00e1tico:<\/p>\n<p>\u2013Tempo de dura\u00e7\u00e3o da chamada, dias neg\u00f3cio fechado;<\/p>\n<p>Dashboard Atendimentos<\/p>\n<p>Valores totais:<\/p>\n<p>\u2013Quantidades de atendimentos, quantidade de atendentes, tempo m\u00e9dio de atendimento, tempo m\u00e8dio de neg\u00f3cios;<\/p>\n<p>Gr\u00e1ficos:<\/p>\n<p>\u2013Atendimentos por m\u00eas, atendimentos por \u00e1rea, atendimentos por atendente, atendimentos por classifica\u00e7\u00e3o nps, atendimentos por per\u00edodo, atendimentos por natureza do atendimento;<\/p>\n<p>Os filtros em forma de Segmenta\u00e7\u00e3o de dados:<\/p>\n<p>\u2013Data, ano, m\u00eas, canal d eatendimento, \u00e1rea, status de resolu\u00e7\u00e3o, classifica\u00e7\u00e3o nps, per\u00edodo;<\/p>\n<p>Dashboard Atendimentos 02<\/p>\n<p>Valores totais:<\/p>\n<p>\u2013Quantidade de atendimentos, quantidade de atendentes, tempo m\u00e9dio de atendimento, tempo m\u00e9dio de espera, tempo m\u00e9dio de neg\u00f3cios;<\/p>\n<p>Gr\u00e1ficos:<\/p>\n<p>\u2013Atendimentos por m\u00eas\/status, atendimentos por \u00e1rea, % eficiencia &#8211; target, % promotores &#8211; target, % retorno a detratores &#8211; target, m\u00e9dia das notas por classifica\u00e7\u00e3o nps;<\/p>\n<p>Os filtros em forma de Segmenta\u00e7\u00e3o de dados:<\/p>\n<p>\u2013Data, ano, m\u00eas, canal d eatendimento, \u00e1rea, status de resolu\u00e7\u00e3o, classifica\u00e7\u00e3o nps, per\u00edodo;<\/p>\n<p>Planilha 100% edit\u00e1vel<\/p>\n<p>PR\u00c9-REQUISITOS:<br \/>\nTer qualquer vers\u00e3o do EXCEL instalada no computador.<\/p>\n<p>VANTAGENS:<br \/>\nSimplicidade em usar e c\u00e1lculos precisos.<\/p>\n<p>INFORMA\u00c7\u00d5ES \u00daTEIS:<br \/>\nSuporte p\u00f3s-venda, via e-mail, para esclarecer quaisquer d\u00favidas que possam surgir. Planilha original, comercializada pelo pr\u00f3prio desenvolvedor.<\/p>\n<p>Video explicativo da planilha:<\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Dashboard em Power BI de Atendimento Call Center e Notas NPS\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/UoP47tAOoOQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FA\u00c7A O CONTROLE E ACOMPANHAMENTO DE ATENDIMENTO CALL CENTER E NOTAS NPS DA SUA EMPRESA DE MANEIRA SIMPLES E R\u00c1PIDA.<\/p>\n","protected":false},"featured_media":6414,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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